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FAQS

If you have questions that are not answered in the below section or in the Club Rules, feel free to contact us. We are happy to help!

Send us an email passport@cwrestaurants.com

How do I join the Passport Program? We are always accepting new members into the Passport Program! Simply sign up at your local Gordon Biersch, Big River, Bluewater Grille, A1A, Ragtime, or Seven Bridges and after you receive your card visit us at craftworksrestaurants.com/rewards to register and complete the process.

Can I join the Passport Program through the website? Although we've come pretty far from where we started, we haven't ventured here yet. For now, members must visit us in store in order to join the Program.

How do I register my Passport card? Do I have to register it in order to get points for my visit? To start accruing points, your card must first be activated which is done by your server on the day that you receive your membership card. You will then need to register it online in order to check your account balance and redeem your points. You can register while you are in the restaurant using a smartphone and QR code it only takes a minute and you will be registered quickly. You can also register your Passport card after you leave by visiting our website (craftworksrestaurants.com/rewards).If you need help registering your card online, please contact Passport Guest Services.

Is my $10 Welcome Reward stored on my Passport card? Yes, your $10 Welcome Reward will be stored on your Passport card after registration. The $10 value will be available to you for 30 days after card registration. The $10 Welcome Reward will expire after 30 days.

I've heard about "Stored Value". What is that? Stored value is our way of getting you your rewards as quickly as possible. When you redeem your Passport Points online, the Instant Reward option adds the funds directly onto your Passport Rewards card so that you won't have to wait for a gift card to arrive in the mail. Purchases will be deducted from the Stored Value balance; this gives you the option of using the entire amount in one visit or over several visits. Stored value may be subject to expiration and is not redeemable for cash.

Do I need my card every visit? We do require your account number for you to receive credit. If you do not have your account number, provide your server with your registered phone number. How do I redeem my points? Visit your online account at craftworksrestaurants.com/rewards. If you are having trouble accessing your online account, you can contact Passport Guest Services and they will be able to assist you. passport@cwrestaurants.com

How do I access my account online? Visit us at craftworksrestaurants.com/rewards. If you have registered your card previously, select the "Account Login" link from the craftworksrestaurants.com/rewards page and enter your login information. We try to keep all account information current, however there may be some delay in making that data available to you. If you have any questions about registering your card or accessing your account, please contact Passport Guest Services. passport@cwrestaurants.com

How do I have points added for a visit when I didn't have my Passport card with me? In order to have these points added, just email a copy of your receipt to Passport Guest Services (passport@cwrestaurants.com) along with your Passport card number.

Do Passport points expire? Passport points do not expire although rewards may change over time. It is possible for your Passport points to go inactive if your card is not used within 12 months. If your Passport card goes inactive, your points are still on your card but you will need to contact us to get it reactivated. Once your card is reactivated the points that you had previously earned will be immediately available to you.

Does my Passport account expire? Your Passport card will not expire but it will become inactive if it's not used within 12 months. If your Passport card goes inactive, all your points will remain on your card but you will need to contact us to reactivate it. Once your card is reactivated, the points that you had previously earned will be immediately available to you. If you need to have your card reactivated, please contact Passport Guest Services. passport@cwrestaurants.com

I lost my Passport card, can I get another one? Definitely! Simply visit your local Gordon Biersch, Big River, Bluewater Grille, A1A, Ragtime, or Seven Bridges and provide them with your card number. They will activate and transfer your information to a new card.
   
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